Software Engineer II

From 18th June 2020, you can find your dream job in our vacancies offer provided by PRIDE Health Agency. For example you can find there a job from location Virginia, Reston, United States functional area Engineering, position Software Engineer II.

Description Vacancy

Job position:
Software Engineer II
Employment type:
Start date:
4_J3W32H6480PJ659396G (

Job description

Our client is looking for a Full-Stack Software Engineer II to join their team remotely or onsite in Reston, VA!

The Software Engineer II provides front line contact for external customers by resolving pre-production and post-production complex tier II/III issues taking ownership until resolution.


  • Lead work cross-functionally with a global support team to ensure the highest level of support and responsiveness is applied to the company's nationwide customer base
  • Responsible for ensuring Software Developers confer with users to gather information, analyze technical assistance requests, and use deep technology skills and experience to trouble-shoot and resolve technical issues, including Tier II / III support and problem resolution
  • Prioritize and communicate product defects and enhancements to development teams
  • Responsible for the implementation of the vision for continuous improvement of support tools, infrastructure, and processes, with an emphasis on proactive planning, promoting a customer-focused support culture and improving the accountability of delivering effective technology support services
  • Build and maintain close relationships with customers while consistently monitoring feedback and levels of customer satisfaction
  • Collaborate with engineering and product management to continuously improve the quality of products
  • Oversee the design and implementation of improved technical support processes and operations
  • Perform other duties as assigned


  • Bachelor's degree required; Master's Degree preferred
  • Minimum 3 years of experience with technical support and developing enterprise applications, preferably for use by large health plans or health providers
  • Experience with relational databases (e.g. SQL Server 2008, 2012, MySQL)
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery, ASP.NET, MVC, Web APIs)
  • Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks

Job Requirements:

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