Service Technician III

From 1st February 2021, you can find your dream job in our vacancies offer provided by G4S Secure Integration Agency. For example you can find there a job from location Virginia, Arlington, United States functional area Government & Defence, position Service Technician III.

Description Vacancy

Job position:
Service Technician III
Classification:
Government & Defence
Employment type:
Permanent
Start date:
N/A
Reference:
10440_2386780544 (Appcast.io)
Salary:
N/A

Job description

G4S Secure Integration is looking for a successful Technician that will be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects.


Main Responsibilities

  • Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems. On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables.
  • Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must.
  • Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel.
  • Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days.
  • Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment.
  • Answer service calls within 24 hours.
  • Maintenance calls shall be completed within five days of notification.
  • Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system.
  • Other duties as assigned by supervisor.
  • During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects.


The Ideal Candidate

  • 6 years of field experience
  • Extensive knowledge of electronics, computer programming, site service, and installation experience
  • Experience with the following or similar systems: Software House, Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch Electronics.
  • Must have a valid driver's license and be able to pass drug screening.





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