From 7th June 2020, you can find your dream job in our vacancies offer provided by carmax Agency. For example you can find there a job from location Virginia, Richmond, United States functional area Other, position Coordinator, Customer Relations.
ABOUT THIS JOB:
The Customer Relations Coordinator ensures coverage of the front desk, general inquiry and home office customer service lines during operating hours. They answer incoming calls for the corporate headquarters, answer general inquiries from customers calling the Customer Relations department and resolves and/or transfers calls appropriately. Calls originate from customers, general public, vendors and CarMax associates. In addition, the position provides supplemental administrative support to the Customer Relations department, such as updating spreadsheets and word documents. They distribute and respond to work assignments within the department such as letters, emails, reviews, and BBBs etc.. They provide support to the front desk by greeting and checking in visitors, vendors, and associates. The CRC communicates with the Home Office on key messages, such as lost items or vehicles with lights on in our parking garage. They work with other departments to ensure that all lobby operations are handled appropriately, including partnerships with Facilities, LP and Human Resources etc. They ensure manuals and processes are updated for the front desk and for internal processes and trains the team on changes. The CRC supports Customer Relations onboarding by assisting new hires by shadowing and providing feedback. They identify opportunities to improve processes and quality to benefit the customer, stores and team and work with their manager to implement approved changes.
QUALIFICATIONS AND REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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